Authorized Agent
Frequently Asked Questions |
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Question: How do I program my
phone over the air?
Answer: For all Page Plus wireless phones, Over the Air (OTA) programming should work just fine. Simply power on the phone, press *22890 Send. Question: How do I check my voicemail? Answer: Please Dial #737 and listen to the prompts. Question: What is a customer chfarged per minute in their home area and while roaming? Answer: Currently, Page Plus Cellular offers the following calling rates:
Home Rate: Customers are charged $0.12 per minute for all incoming and outgoing calls, except for International calls and Information calls, as long as they are in the home area. Roaming:
Page Plus Cellular uses CDMA technology in most of its
markets, nationwide, and PCS technology in some its
markets, such as The following is a list of compatible equipment and the technologies they support:
A customer with a CDMA Tri-Mode phone, will be able to make calls and receive calls at the home rate, nationwide, as long as they are within the PAGE PLUSF coverage. Roaming outside PAGE PLUS coverage, and roaming within PAGE PLUS coverage with a non-compatible phone, will cost $0.99 per minute. A customer with a CDMA Dual Mode phone (supports CDMA/ANALOG), will be able to make calls and receive calls at the home rate everywhere within the PAGE PLUS coverage except for the PAGE PLUS markets that operate on PCS technology such as Florida and Texas. Roaming outside PAGE PLUS coverage, and roaming within PAGE PLUS coverage with a non-compatible phone, will cost $0.59 per minute. A customer with a CDMA Dual Band phone (supports CDMA/PCS), will be able to make calls and receive calls at the home rate everywhere within the PAGE PLUS coverage except for the PAGE PLUS markets that operate only on Analog technology. Roaming outside PAGE PLUS coverage, and roaming within PAGE PLUS coverage with a non-compatible phone, will cost $0.99 per minute. Question: How will a customer know if they are roaming On-Network, Off-Network or Unregistered? Answer: While roaming, the customer may experience the following: On-Network Roaming Calls completed as usual: Enter destination telephone number and press SEND. Or Two – stage dialing will occur as follows: 1. The destination number is entered and the SEND key is pressed. 2. The customer will hear a billing announcement prompting them to re-enter their destination number. 2. Off-Network Roaming Two - Stage dialing will occur as follows: 1. Destination number is entered and the SEND key is pressed 2. Customer will be asked to enter their Mobile Number, four-digit Pass Code, and destination number. 3. A recording will indicate the customer will incur additional roaming charges and have xx minutes available 4. Call will be connected Question: Is there a Coverage Map or a List of covered cities available? Answer:
Question: Is there any difference in peak versus off peak? Answer: On our traditional prepay the answer is no, there is no difference in peak versus off peak rate, yet. However, Page Plus is working on offering these rates in future. However we do have two other plans: The Unlimited Nights and Weekends, this is where we offer regular rate during Peak and Unlimited Off-peak. The Unlimited Anytime 24/7: this plans offers Unlimited anytime for $2.99 per day. Question: What service features are available with Page Plus Cellular Prepay? Answer: The following features are included with Page Plus National Prepay:
Question: I’ve noticed the per-minute rate on the cards gets smaller as the dollar value of the card gets larger. Do higher-priced cards have more value? Answer: The Time values for each card, along with the cost per minute are as follows:
Question: How long is the airtime good for before it expires or does it carry forward as long as they are buying and loading more? Answer: The life span of every Page Plus Cellular Card is 120 days, or about four months. Any unused portion of the previous card will get carried over every time they replenish the account, but only if the unused portion has not expired (e.g., before 120 days are over.) Question: Can a customer port their number from another carrier or reseller into Page Plus Cellular, and if so, what information does Page Plus Cellular need from the customer in order to port their number? Answer: Yes. Page Plus Cellular can port a number in from any carrier or reseller. Page Plus Cellular needs the following information to port a number in as efficiently as possible: · Your name. · A number where we can reach you. · An ESN to activate with the ported number. · The number to port. · The previous carrier (which company the number is being ported from.) · The customer’s account number with the previous carrier. · The customer’s passcode or password for their account with the previous carrier. · The customer’s social security number. · The customer’s full name: · The customer’s billing address, including city, state and ZIP+4. · An alternate number where we can reach the customer during the porting process |
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